We ship to all 9 states, provinces of South Africa.
All orders are shipped with a courier tracking number.
There is always free shipping for orders over R500.
During sale periods and promotions the delivery time may be longer than normal.
Always Upstairs will accept exchanges and returns of unwrapped items within 30 days of the date of purchase (14 days during the sales period), on presentation of the original till receipt at our store where the corresponding collection is available within SouthAfrica.
Your return will usually be processed within a week to a week and a half. We’ll send you a Return Notification email to notify you once the return has been completed.
Please allow 1-3 business days for refunds to be received to the original form of payment once the return has been processed.